Careers

Service Advisor

Location: Commerce City, CO

Position: Full-Time

Description:
About Faris Machinery: Faris Machinery is a leading dealer of specialized heavy equipment, serving the asphalt paving, concrete production and paving, environmental, and solid waste industries for municipalities and their contractors. We are committed to providing exceptional customer service and ensuring our clients' equipment operates at peak performance. Our team of experienced technicians and support staff work collaboratively to deliver reliable solutions and build lasting relationships with our customers. Job Summary: Faris Machinery is seeking a highly motivated and customer‑focused Service Advisor to join our service team. The Service Advisor serves as the primary point of contact for service customers, guiding them through the service process and ensuring clear communication from initial contact through completion of work. This role focuses on managing customer expectations, coordinating machine intake and discharge, as well as maintaining a smooth flow of work through the shop. The Service Advisor plays a key role in reviewing estimates to ensure accuracy, clarity, and alignment. This position requires strong communication skills, attention to detail, technical aptitude, and a commitment to delivering a transparent and positive customer experience. Responsibilities: Customer Service: Function as the primary point of contact for service customers, providing professional and courteous assistance. Listen attentively to customer concerns and accurately document equipment issues. Maintain a positive and proactive approach to customer interactions, resolving issues promptly and effectively. Provide realistic timeframes and regular updates to customers on the status of their repairs. Ensure customer satisfaction through follow-up communication and feedback collection. Service Coordination: Coordinate with the shop foreman, service manager, and technicians to prioritize repairs and ensure timely completion. Maintain accurate service records and documentation. Assist in optimizing technician utilization and shop efficiency. Estimating and Invoicing: Review estimates for accuracy/clarity and send them to customers. Follow up with customers regarding unapproved estimates. Explain service recommendations and costs clearly and concisely. Collect downpayments and outstanding balances from non-account-based customers. Verify that work orders accurately reflect approved estimates, technician labor entries, parts issued, and applicable warranty or customer‑pay distinctions. Resolve discrepancies as needed. Technical Knowledge and Collaboration: Develop a strong understanding of heavy equipment systems and components. Perform initial equipment intake and triage by documenting reported issues, conducting visual inspections, and ensuring concerns are clearly communicated to technicians. Stay updated on industry trends and technical advancements. Maintain a safe and organized work environment. Qualifications: Previous experience as a Service Advisor or in a customer‑facing service coordination role within heavy equipment, automotive, or similar industries. Strong customer service and communication skills. Excellent organizational and time management abilities. Ability to work independently and effectively in a fast-paced environment. Technical aptitude and understanding of mechanical systems, hydraulics, and electrical systems. Proficiency in computer software and service management systems. Valid driver's license. Heavy equipment knowledge is a strong plus. Experience with warranty administration is a plus. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and collaborative work environment. Working Environment: Work will most often be performed in the office, parts and shop areas. Occasionally the employee will be required to be outside in the yard. Some exposure to rain, sleet, snow, dust, mud, heat, cold, noise and other conditions common to construction equipment dealerships. Requires working around various oils, greases and acids, and may occasionally be exposed to noxious fumes and gases such as those from engine exhaust. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Faris Machinery is an equal opportunity employer.

Senior Field Service Technician (Colorado Springs, CO)

Location: Colorado Springs, CO

Position: Full-Time

Description:
Company Description Faris Machinery specializes in providing high-quality new and used heavy equipment for construction, municipalities, and various sectors such as concrete, asphalt, oil & gas, solid waste, and environmental services. The Colorado-based company operates out of three locations: Denver, Colorado Springs, and Grand Junction. Faris Machinery offers services including sales, rentals, specialized equipment financing, warranty repairs, and a 24/7 Service Department with factory-trained technicians. With extensive rental fleets, fully equipped field service trucks, and readily available OEM parts at each branch, Faris Machinery is committed to ensuring customers receive the equipment and support they need to keep their projects on schedule. Visit www.FarisMachinery.com for more details on their products and services. Role Description We are seeking a senior Field Service Technician with 10+ years of experience with asphalt pavers, street sweepers, and/or other specialty heavy equipment. to support our Colorado Springs branch. This role is responsible for advanced diagnostics, repair, and maintenance of equipment in the field while delivering a best-in-class customer experience. Key Responsibilities · Perform diagnostics, repairs, and maintenance on Asphalt pavers, street sweepers, vac-trucks, and other heavy equipment · Troubleshoot mechanical, hydraulic, and electrical systems independently · Complete accurate work orders including labor, parts, and failure codes · Communicate clearly with customers on repair status and recommendations · Maximize billable efficiency and productivity · Maintain service truck inventory and tools · Ensure compliance with DOT, OSHA, and company safety standards · Collaborate with service, parts, and leadership teams · Mentor junior technicians Qualifications · 10+ years heavy equipment service experience · Kubota engine certification preferred · Strong diesel, hydraulic, and electrical diagnostic skills · Valid driver’s license with clean record · Ability to work independently in the field · CDL or ability to obtain (required) PREFERRED · Dealer experience · Multi-OEM familiarity PERFORMANCE METRICS · Billable Efficiency · First-Time Fix Rate · Response Time · Customer Satisfaction · Revenue per Technician

Rental Fleet Manager (Commerce City, CO)

Location: Commerce City, CO

Position: Full-Time

Description:
We’re Hiring: Fleet Manager Commerce City, Colorado If you’re energized by keeping complex equipment fleets operating at peak performance—and thrive in a fast‑moving, hands‑on environment—this is your next big move. Faris Machinery is looking for a Fleet Manager to own company‑wide fleet operations and drive equipment readiness, utilization, uptime, and financial performance across our rental and sales fleet. What You’ll Own This is a high‑impact leadership role with end‑to‑end accountability for fleet execution. Operational Responsibilities Own the full lifecycle of fleet assets—from acquisition to disposition Drive utilization, uptime, and availability across all equipment Manage maintenance schedules, inspections, and repair prioritization Coordinate daily with Service, Parts, Yard, and Sales teams Oversee dispatch, readiness, and equipment availability for rentals and sales Monitor fleet performance, operating cost, and ROI Ensure compliance with DOT, safety, and company policies Lead Fleet Coordinator execution and accountability Ensure accurate rental billing and full revenue capture Key Performance Indicators You’ll be accountable for measurable results, including: Fleet Utilization (%) Fleet Availability (%) Fleet Uptime (%) Idle Days Between Rentals Repair Turnaround Time Rental Revenue per Asset Absorption Contribution from Rentals What You Bring Experience managing heavy equipment or rental fleets Strong mechanical aptitude and working knowledge of equipment maintenance Ability to prioritize and execute in a fast‑paced, operational environment Experience with fleet systems, maintenance tracking, and performance metrics A customer‑focused mindset and strong cross‑functional communication skills Why Faris Machinery Locally led, relationship‑driven equipment dealership Tight teamwork between Parts, Service, Rentals, and Sales Opportunity to grow with a respected regional dealer Competitive pay and benefits, including: Medical, dental, and vision insurance 401(k) with company support Paid time off A culture that values accountability, customer commitment, and continuous improvement Since 1953, Faris Machinery has been a trusted partner to Colorado’s construction industry. Join us as we continue to build on that legacy through disciplined growth and customer‑first execution. Equal Opportunity Employer Faris Machinery is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment. Veterans and service members are strongly encouraged to apply.

Rental Fleet Coordinator (Commerce City, CO)

Location: Commerce City, CO

Position: Full-Time

Description:
We’re Hiring: Rental Fleet Coordinator Commerce City, Colorado If you’re detail‑oriented, highly organized, and enjoy being at the center of operations, this is a role where your work directly drives uptime, revenue, and customer satisfaction. Faris Machinery is hiring a Rental Fleet Coordinator to play a critical, hands‑on role in our fleet operations. You’ll be the connector that keeps equipment compliant, documented, and ready when the business needs it. What You’ll Do This role sits at the heart of fleet execution and daily coordination. Core Responsibilities Maintain real‑time fleet status (available, rented, down) Coordinate equipment readiness with the Service team Process titles, registrations, and SMM taxes Track compliance expirations and renewals Prepare rental contracts and supporting documentation Ensure billing inputs are complete, accurate, and timely Coordinate repairs and service scheduling Act as the communication hub across Sales, Service, and Yard teams Key Performance Metrics Your effectiveness will be measured through real operational outcomes: Fleet Availability Accuracy (%) Compliance Completion Rate (%) Contract Processing Time Billing Accuracy (%) Repair Coordination Cycle Time Why This Role Matters Your work directly determines whether: Equipment is ready when promised Revenue is properly captured Customers are served on time If you enjoy being organized, detail‑driven, and part of a high‑performing operations team, this role gives you the chance to make a visible impact every single day. Why Faris Machinery Locally led, relationship‑driven equipment dealership Tight collaboration between Parts, Service, Rentals, and Sales Opportunity to grow within a respected regional company Competitive compensation and benefits, including: Medical, dental, and vision insurance 401(k) Paid time off A culture that values accountability, teamwork, and continuous improvement Since 1953, Faris Machinery has been a trusted partner to Colorado’s construction industry. Join us as we continue to build on that legacy through disciplined growth and customer‑first execution. Equal Opportunity Employer Faris Machinery is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment. Veterans and service members are strongly encouraged to apply.

Regional Sales Executive – Concrete Equipment Parts & Service (Denver, CO)

Location: Denver, CO

Position: Full-Time

Description:
Drive Results. Build Relationships. Make an Impact. Faris Machinery Company is seeking a Regional Sales Executive to lead aftermarket parts and service sales for our Concrete Division. If you have hands-on experience with concrete batch plants, a passion for solving customer challenges, and the drive to grow a territory, we want to talk to you! What You’ll Do Own and Grow a Multi-State Territory: Manage and expand aftermarket sales across NM, OK, CO, UT, WY, and MT. Be a Trusted Advisor: Leverage your concrete plant operations, maintenance, or engineering background to deliver solutions that keep our customers running at peak performance. Sell Value-Driven Solutions: Promote and sell parts, service, and technical support for concrete equipment—batch plants, mixers, controls, and more. Build Lasting Partnerships: Develop strong relationships with plant managers, maintenance supervisors, and operations leaders. Collaborate for Success: Work closely with our service, engineering, and inside sales teams to ensure seamless customer support. Drive Results: Maintain CRM records, meet or exceed annual gross profit targets, and travel extensively (75–80%) to be present where it matters. What We Offer Competitive base salary + uncapped commission + performance incentives Commission on both service and parts sales Full benefits: medical, dental, vision, 401(k) with match, PTO, holidays Company vehicle, phone, and expense account Supportive, family-owned company culture with real growth opportunities Who Thrives Here Concrete Plant Pros: You’ve managed, maintained, or engineered concrete batch plants (ready-mix, precast, or portable). You know the equipment, the people, and the challenges. Technical Problem-Solvers: You’re comfortable with plant controls, mechanical systems, and troubleshooting. You can speak the language of maintenance and operations. Relationship Builders: You’re known for your integrity, follow-through, and ability to connect with plant teams and decision-makers. Self-Starters: You’re organized, motivated, and thrive in a role where you own your results. Sales-Minded Operators: Maybe you’ve been a plant manager, maintenance supervisor, or process engineer—and you’re ready to leverage your expertise in a sales-focused role. Bonus Points For: Experience with Command Alkon, Con-E-Co, Rexcon, or similar systems Familiarity with CRM and sales tracking tools Certifications in concrete plant management, safety, or related fields Join the Faris Family Since 1953, Faris Machinery has been a trusted partner to Colorado’s construction industry. We’re building on our legacy with innovation and growth—and we want you to be part of it. Equal Opportunity Employer We value diversity and are committed to creating an inclusive environment. Veterans and service members are strongly encouraged to apply.

Parts Sales Representative (Grand Junction, CO)

Location: Grand Junction, CO

Position: Full-Time

Description:
Serving Municipalities & Contractors across Colorado’s Western Slope Faris Machinery is growing on Colorado’s Western Slope, and we’re looking for a driven Inside Parts Sales Representative to support our customers, technicians, and field sales team from our Grand Junction branch. This role is a frontline position in our parts business, focused on responsiveness, accuracy, and helping our customers keep iron running. You’ll work closely with the Market Leader, Customer Solutions Leader, service team, and outside sales reps to deliver best‑in‑class support to contractors, municipalities, and operators across the region. If you enjoy being close to the action, solving problems, and building trusted customer relationships, this role is for you. What You’ll Do Serve as the primary inside contact for customer parts inquiries (phone, email, walk‑in) Assist customers in identifying correct parts for paving, compaction, and related equipment Create and follow up on parts quotes; convert opportunities into orders Coordinate closely with Service, Rental, and Sales teams to support jobs in progress Manage parts orders, availability, backorders, and ETA communication Support preventative maintenance kits and lifecycle‑driven parts solutions Maintain clean, accurate documentation in our parts and ERP systems Proactively communicate with customers to minimize downtime and delays What Success Looks Like Fast, accurate response times to customer and internal requests High quote‑to‑order conversion Strong coordination with service workflow and technicians Minimal parts errors, returns, or order corrections Trusted relationships with repeat customers on the Western Slope What We’re Looking For Inside sales, parts counter, or customer support experience (heavy equipment, automotive, fleet, or industrial preferred) Strong attention to detail and follow‑through Clear, professional communication skills Ability to manage multiple priorities in a fast‑paced environment Comfort working with technicians, sales reps, and operations leaders Heavy equipment, construction, or industrial knowledge is important Why Faris Machinery Locally led, relationship‑driven dealership Tight teamwork between Parts, Service, Rentals, and Sales Opportunity to grow with a respected regional equipment dealer Competitive pay and benefits, including medical, dental, vision, 401(k), and paid time off A culture that values accountability, customer commitment, and continuous improvement Since 1953, Faris Machinery has been a trusted partner to Colorado’s construction industry. Join us as we continue to build on that legacy through disciplined growth and customer‑first execution. Equal Opportunity Employer Faris Machinery is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment. Veterans and service members are strongly encouraged to apply.

Heavy Equipment Mechanic (Commerce City, CO)

Location: Commerce City, CO

Position: Full-Time

Description:
In this role, you'll be responsible for the installation, repair, rebuild, and service of various construction equipment. You'll utilize your expertise in hydraulics, engines, electrical systems, and welding to diagnose and fix issues, ensuring our equipment operates at peak performance.

Heavy Equipment Mechanic (Colorado Springs, CO)

Location: Colorado Springs, CO

Position: Full-Time

District Sales Executive (Grand Junction, CO)

Location: Grand Junction, CO

Position: Full-Time

Description:
Serving Municipalities & Contractors across Colorado’s Western Slope Faris Machinery is seeking a driven, relationship‑focused District Sales Executive to lead equipment sales from our Grand Junction branch, covering municipal customers and contractors throughout the Western Slope. This role is built for a proven heavy equipment professional who understands the territory, values long‑term partnerships, and sells through disciplined discovery, qualification, and execution—not pressure or price‑cutting. What You’ll Do Own and grow sales across the Western Slope, serving municipalities, contractors, and private operators. Sell a broad portfolio of asphalt paving, road preservation, environmental, and construction equipment. Lead consultative sales conversations that uncover customer challenges, goals, timelines, and decision processes. Qualify opportunities early and honestly, ensuring alignment on fit, urgency, budget, and expectations. Conduct equipment demonstrations and jobsite visits, clearly tying solutions to customer outcomes and ROI. Provide technical guidance on equipment applications, capabilities, and operation. Establish clear next steps and mutual commitments throughout the sales process. Negotiate pricing and close deals in alignment with company strategy and policy. Partner closely with operations, service, and OEMs to deliver an exceptional customer experience. Accurately track pipeline, activity, and forecasts in CRM. Stay current on market conditions, competitor activity, and customer needs What We’re Looking For 5+ years of experience in heavy equipment, construction, or a related industry (sales experience preferred) Proven ability to close deals and consistently hit sales targets Strong understanding of municipal and contractor buying cycles Solid technical knowledge of construction and specialty equipment Experience using a structured, consultative sales process (Sandler or similar preferred) Excellent communication, listening, negotiation, and relationship‑building skills Highly organized, self‑directed, and comfortable owning a defined territory Proficiency with Microsoft Office; CRM experience is a plus Must be based in or willing to relocate to Grand Junction, CO How We Sell at Faris We lead with curiosity, not pressure We prioritize long‑term partnerships and fit over force We qualify thoroughly and walk away from bad deals We win by solving real problems—not racing to the bottom on price What We Offer Competitive base salary plus commissions and incentives Full benefits package including medical, dental, vision, 401(k) with match, PTO, and holidays Strong, established brand with premium equipment lines Local decision‑making with a supportive leadership team Long‑term growth and advancement opportunities A culture focused on winning responsibly, serving customers well, and doing things the right way Since 1953, Faris Machinery has been a trusted partner to Colorado’s construction industry. Join us as we continue to build on that legacy through disciplined growth and customer‑first execution. Equal Opportunity Employer Faris Machinery is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment. Veterans and service members are strongly encouraged to apply.

Customer Solutions Leader (Colorado Springs, CO)

Location: Colorado Springs, CO

Position: Full-Time

Description:
Drive Results. Build Relationships. Keep Projects Moving. Faris Machinery is seeking a Customer Solutions Leader to own the customer experience and drive disciplined execution across our service operation in Colorado Springs. This is a senior, hands-on service role for someone who thrives at the intersection of customers, technicians, parts, and leadership—and who takes pride in keeping work moving efficiently while delivering best-in-class service. If you’re energized by accountability, communication, and operational follow-through, this role is built for you. What You’ll Do Customer Experience & Communication Serve as the primary point of contact from first call through job completion Set clear expectations on scope, timing, and cost—and proactively communicate changes Translate customer concerns into actionable repair plans and technical findings into clear, customer-friendly language Build long-term customer relationships through trust, follow-up, and responsiveness Drive parts and service revenue while protecting margins through accurate estimating and scope control Service Coordination & Workflow Leadership Own daily service workflow, work-in-process (WIP), and job prioritization Coordinate closely with technicians, parts, and shop leadership to keep work moving Monitor estimate aging and approval cycle times; intervene to prevent stalled jobs Balance customer urgency, shop capacity, and business priorities Reprioritize work and escalate issues to protect customer commitments and shop efficiency Shop & Process Oversight Provide day-to-day functional leadership over service execution standards Reinforce best practices for communication, documentation, and estimating Support technicians and service staff with guidance and escalation support Identify workflow inefficiencies and collaborate with leadership to improve processes Administrative & Systems Excellence Ensure work orders, estimates, invoices, and warranty documentation are accurate and timely Maintain clean, current records in the service management system Support customer-pay, internal, and warranty work per company standards Pitch in across branch responsibilities as needed to meet customer and business needs What We’re Looking For Required / Strongly Preferred Qualifications 10+ years of hands-on experience as a heavy equipment mechanic or service technician Engineering degree or equivalent technical expertise gained through extensive heavy equipment service, diagnostics, and field experience Deep understanding of heavy equipment systems, repair processes, and service operations Proven ability to translate technical issues into clear, customer-facing explanations Experience working closely with technicians, parts teams, and service leadership What Success Looks Like High customer satisfaction and repeat business Healthy service workflow with minimal aging or bottlenecks Accurate estimates and billing with minimal disputes or rework Proactive, consistent communication throughout the service lifecycle Strong alignment between customers, technicians, parts, and leadership Bonus Points For Experience with heavy equipment, construction, or related industries Familiarity with CRM and sales tracking tools Certifications in equipment management, safety, or related fields What We Offer Competitive base salary + performance incentives Full benefits: medical, dental, vision, 401(k) with match, PTO, holidays Supportive, family-owned company culture with real growth opportunities Since 1953, Faris Machinery has been a trusted partner to Colorado’s construction industry. Join us as we build on our legacy with innovation and growth. Equal Opportunity Employer We value diversity and are committed to creating an inclusive environment. Veterans and service members are strongly encouraged to apply.

The Faris-Moritz Equipment Company is founded as a construction supply firm by Lloyd Faris and Charlie Moritz.

1953

Charlie Moritz retires, and the company becomes Faris Machinery.

1971

Roger Poulson acquires 100% ownership in Faris, becomes the leader of the company and manages it for 28 years.

1976

Main office is established in Commerce City, where it remains today.

1977

Faris Machinery opens its branch in Grand Junction.

1998

Roger Poulson retires and his sons Todd Poulson and Giles Poulson take over the company.

2003

Faris Machinery opens a branch in Colorado Springs.

2005

Giles Poulson acquires 100% interest in Faris, buying out his brother Todd.

2010

Faris Machinery acquires Boyle Equipment.

2011

Faris Machinery acquires Foster Equipment.

2012

Eric Poulson becomes as an equity owner and takes on management of the Grand Junction branch.

2014

Faris Machinery welcomes Brad Elliott, a trusted financial advisor, as an owner.

Service Advisor

Senior Field Service Technician (Colorado Springs, CO)

Rental Fleet Manager (Commerce City, CO)

Rental Fleet Coordinator (Commerce City, CO)

Regional Sales Executive – Concrete Equipment Parts & Service (Denver, CO)

Parts Sales Representative (Grand Junction, CO)

Heavy Equipment Mechanic (Commerce City, CO)

Heavy Equipment Mechanic (Colorado Springs, CO)

District Sales Executive (Grand Junction, CO)

Customer Solutions Leader (Colorado Springs, CO)

History of Faris Machinery

1953 - Present

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2024